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Eneba est une marketplace pour les gamers.
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SARL Helis play
Gyneju 4-333
Vilnius
République de Lituanie
Eneba - Produit annulé et récupérer par le vendeur
Résolue
9/10
Solaxistorm a déposé la réclamation
3 mars 2023
I bought minecraft from the eneba site. Then I put the code in the Microsoft Store and the game works fine until today. I tried to play Minecraft but it asks me to buy the game even though I already bought it. I went to look in my purchase history and I see that the exchange with the game code is marked cancelled. So I contacted Microsoft(Xbox) and they confirmed the seller Eneba canceled the use of my Minecraft code. I'm asking for a refund because I just can't play. I would like a refund or product replacement.
Simon Roussel
Simon Roussel
Cette réponse a une pièce jointe privée
Date d’expérience: 3 mars 2023
7 mars 2023
Hello, Simon!
Thanks for reaching out to us about this. We're terribly sorry to hear that the game license was revoked for you. That being said, there's nothing to worry about as our customer support team is more than adept at handing such situations. I've checked in with our help specialists using the order reference you've left us (#o-yj3yf8y). It looks as though you've already contacted them about this. After further inspection, our specialists have clarified that the circumstances were escalated to the seller from whom you purchased the key, they were able to confirm the problem and offer a refund for the purchase as a solution. In case you haven't reviewed it yet - you should have received an email update regarding the refund and the time it will take for the funds to reach you.
We're thrilled to learn that the situation has been resolved swiftly after your help request. Should you ever run into any more questions or concerns, do not hesitate to contact our support team again by either filling out a ticket at https://eneba.com/resolution-center or by directly emailing to [email protected].
Regards,
Eneba Team
Thanks for reaching out to us about this. We're terribly sorry to hear that the game license was revoked for you. That being said, there's nothing to worry about as our customer support team is more than adept at handing such situations. I've checked in with our help specialists using the order reference you've left us (#o-yj3yf8y). It looks as though you've already contacted them about this. After further inspection, our specialists have clarified that the circumstances were escalated to the seller from whom you purchased the key, they were able to confirm the problem and offer a refund for the purchase as a solution. In case you haven't reviewed it yet - you should have received an email update regarding the refund and the time it will take for the funds to reach you.
We're thrilled to learn that the situation has been resolved swiftly after your help request. Should you ever run into any more questions or concerns, do not hesitate to contact our support team again by either filling out a ticket at https://eneba.com/resolution-center or by directly emailing to [email protected].
Regards,
Eneba Team
Solaxistorm a évalué la marque
7 mars 2023
Très bonne marque, dommage que j'ai eu ça pour la première fois
Seriez-vous prêt à acheter de nouveau auprès de cette marque ? Oui
9/10
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