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    IBERIA LAE SA Operadora Unipersonal
    C/ Martínez Villergas, 49
    28027 Madrid
    Espagne
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Iberia - Annulation vol bordeaux madrid 31/01/23

Sans solution
Mougeotoleron
Mougeotoleron a déposé la réclamation
28 février 2023
Booking code: LSZW3
TICKETS :
075-1406750382
075-1406750383
Passengers names: Patrick and Brigitte Louchart
Problems: flight Bordeaux - Madrid IB8697 on 31/01/2023 canceled without informing us

Regarding this flight we had a big problem.
The 30th of January in the morning I called Iberia to make sure that there would be no problem with our Bordeaux Madrid flight the next morning on the 31st due to strike in France.
I was told that there was no problem.
Due to early flight the 31st, as I live far from the airport we had made an hotel reservation close to Bordeaux airport.
At arrival in Bordeaux, feeling a bit anxious about the strikes in France the next day I went to the airport at 6:00PM, where I learnt that our Bordeaux Madrid flight was canceled.
I called again Iberia (0825 800 965). People there were surprised that we were not advised about this cancellation.
There was no flight available until the 3rd of February, which was too late for our Cuba schedule.
Iberia personnel advised us to wait until our return to claim for reimbursement of flights and related expenses.
They also told us that it was not possible to cancel our Bordeaux Madrid and Madrid Bordeaux flights without canceling also the flights toward and from La Habana.
We then decided to drive from Bordeaux to Madrid, which was the only possibility to catch the next day flight from Madrid to La Habana.
But we had already paid for the hotel in Bordeaux and for car park for 3 weeks in Park & Trip Bordeaux. And it was too late to cancel.
We then had to pay for another hotel close to Madrid airport, Don Luis hotel, and for car park at Madrid-Barajas airport, through Blue Valet company.

Our car being in Madrid we did neither take the Madrid Bordeaux IB8700 the 22nd of February.

Consequently, we ask you to:
1) reimburse our Bordeaux Madrid and Madrid Bordeaux flights
2) reimburse our hotel night in Madrid-Barajas at Don Louis airport (see attached) for 63€, as we paid our hotel in Bordeaux the same night
3) reimburse Blue Valet Madrid-Barajas expense for 109€ (see attached), as we also paid Park&Trip Bordeaux for 3 weeks
4) reimburse travel expense by car from Bordeaux to Madrid : 102€ according to ViaMichelin web site
4) give us compensation for failing to advert us of the flight cancellation, which, at our age, obliged us to drive 7 hours during the night and place a number of phone calls, without speaking of all the stress involved.

Waiting to positively hear from you soon.

Best regards

Patrick Louchart
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Date d’expérience: 28 février 2023
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