Hello, Rayane!
Thanks for sharing your thoughts with us. For any issues that you are seemingly experiencing, please create a ticket here: eneba.com/support or send an email to
[email protected] and our Support Team will happily assist you! Since you have provided us with your e-mail address while creating your review we were able to confirm that your case has already been reviewed by our dedicated team.
Since the product matches the description we've provided on the product page and the key was already redeemed succesfully - we could not refund the purchase at this time.
We will continue to work just as hard, if not, put even more effort into making sure that you have the best experience possible!
Regards,
Eneba Team