Bonjour Ana Rodrigues,
Nous vous remercions de votre message et nous sommes navrés de cette expérience.
Dès que possible, nous vous apporterons une réponse avec plaisir.
Nos équipes relation client restent également disponibles sur les canaux habituels
Bien à vous,
L'équipe Cdiscount
Hello Ana,
We are sorry for this situation
Your refund is on your customer area, under "my refunds". If despite our action, you have not received anything, we prefer that you click on the button "display the details of your reimbursement". You can then report "I have not received my refund". Our customer relations teams will look in detail at what is happening and they will provide you with a solution.
Have a nice day
The Cdiscount Team
Dear Sirs,
I already sent the credit card extract and the bank financial statement which proves that I have not receive any amount from Cdiscount, at the contrary the money was taken from my bank account. I do not have the product neither the money. I am tired that you are delaying the reimbursement asking for the same documents over and over! Please proceed to the reimbursement asap and send me prove!
Hello Ana,
Sorry to hear that you did not receive.
Your order has been placed with a seller in our marketplace. Any claim for this type of order is made only on your customer zonr.
We note that you have requested assistance from our customer service on your customer zone.
A response to your complaint will be sent by email and also to be read on your customer zone soon.
Have a nice day
Cdiscount Team
Dear Sirs,
I am still waiting for the reimbursement. I already sent all the documents requested and cdiscount is not giving me my money! Cdiscount is sending emails requesting always the same documents....no sense!
Hello Ana,
have you received your refund ?
Have a nice day
Cdiscount Team
Hello Ana,
If you have not received your reimbursement, you must send us your bank account statement for the whole month of July. Send us this document via the customer zone.
Our customer service can refund you
Thanks !
Have a nice day
Cdiscount Team
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